Capacity is 3 passengers inclusive of children and infants, with no more than 2 standard cases and plus hand carry. Additional passengers / luggage will require additional cars to be booked.
Estate Car:
Capacity is 4 passengers inclusive of children and infants, with no more than 4 standard cases in total. Additional passengers / luggage will require additional cars to be booked
MPV/mini Van:
Capacity is 5/6 passengers inclusive of children and infants, with no more than 5 standard cases and plus hand carry. Additional passengers / luggage will require additional cars to be booked.
Free upgrade Offer:
Free upgrade applies to As Directed,Sightseeing tours,Weddings and Long Distance Return Journeys.(Depend on availbility )
Non-account customers:
We require Full Credit Card details for Guarantee the booking, but you canpay by cash, by chq OR by Credit Cards. Note: 10% additional charges will apply for payments made by Credit card OR Chq and we will be pleased to open an account for your convenience for any future work you may ask us to undertake.
Account Customers:
Account customers will be invoiced monthly basis and payment is required ASAP (max two weeks from posting date ).
For weddings:
We require a non-refundable deposit to secure the booking. The amount required may vary, depending on which vehicle is required, the date of the wedding and the area where the wedding will take place.
Payments by Credit Card:
£5 OR 10%(whichever is greater )additional charges will apply for payments made by Credit card OR Cheque
Booking Deposits:
Any Deposit paid to wards any confirmed booking will kept in full once you paid .( non Refundable )
Cancellation Policy:
£45 OR 25% of quoted price (whichever is greater ) apply to all confirmed Booking cancelled less then 24 hours Notice.
£45 OR 50% of quoted price (whichever is greater ) apply to all confirmed Booking cancelled less 12 hours Notice.
Full charge for No show OffORany Confirmed booking cancelled less then 3 hour notice for within London pick ups OR 6 hours for others Twon pick ups.
Route:
Our Chauffeur will choose a route using his experience & knowledge of local conditions. He will be happy to accept an alternative route as requested by his passenger, however should this result in extra miles or time, an extra charge may be levied. When operating in a busy metropolis such as London, even with the best planning, unforeseen circumstances may occur. We will not accept responsibility for any late arrivals, delays or consequential losses incurred by exceptional traffic difficulties, unpredictable incidents, accidents, mechanical breakdown, acts of God or events beyond our control.
Best Practice:
We endeavour to provide the highest standards of safety and service. Each vehicle is maintained in strict accordance with Public Carriage Office regulations and manufacturer’s recommendations. Each Chauffeur complies with the laws and regulations as laid down by the Metropolitan Police (or corresponding authority), The Ministry of Transport and the DVLA.
Parking and other Laws:
We reserve the right to refuse to wait in un designated areas or where a fine could be imposed. In circumstances where the chauffeur is requested to wait in one of these areas, then the hirer of the vehicle will be completely responsible for any parking fines incurred. All our chauffeurs abide by the current laws and regulations governing speed restrictions and will not break these. Under very exceptional circumstances where it may be required to travel faster than the speed restriction in place, this will done at the discretion of the chauffeur and any fines and expenses incurred will the sole responsibility of the hirer.
Passenger’s Responsibilities:
Our Insurers will not cover injury caused by passenger’s irresponsibility such as not wearing a seat belt or opening doors before the vehicle has come to a halt. Under no circumstances will the vehicle carry more passengers than the insurance for that vehicle allows for. Should a passenger cause damage to a vehicle we will pass on the full costs of repair and loss of work for the time the vehicle was off the road caused by the passenger’s actions.
Small Children:
For Health and Safety reasons, Clients bring their own baby/ infant OR booster seats, Our driver is not permitted to fit any seat. Clients must ensure the seat is correctly fitted accordance with the manufacturers fitting instructions, before moving off .At the end of the journey the client must remove the child/booster seat from the vehicle. Drivers cannot offer advice as to how to fit the seat, they are not trained in the installation and use of individual seats. There are no exceptions to this policy.
Child/infant/booster seats are required for children up to the age of 11 years. Children aged 14 years or over and younger children 1.5 metres or more in height must wear an adult seat belt.
Items left in the Vehicle:
Any items left by a passenger can be returned to the location of your choice however we will charge for that Journey.
Mobile Phones used:
Most of our vehicles carry mobile phones. Clients may use this facility providing it is safe to do so.UK calls will be charged at 50 pence per minute and International calls at £1.50 per minute. Pay cash direct to Driver, unless they are Account Customer which can added to their bill.
Complaints/refund procedure:
In the unlikely event that you should have cause for complaint, any issues must be made in writing within 7 days. Our investigations will establish its validity and if necessary independent assessment will be made. If it is found that we have been at fault in not supplying the service that you have asked us to provide, then a refund may be applicable (non-refundable deposits excepted). All refunds will be made on an individual basis and any refund will be made appropriate to the nature of the complaint.
We will try our best, to make your journey as comfortable as possible.
